Terms & Conditions

Staying at Heritage

Heritage Village Resorts
Jhonger, Naggar-Manali Highway
Kullu, Himachal Pradesh

Jhonger Heritage Village Resorts

Thank you for choosing Heritage, We look forward to welcoming you. By making a booking you will be entering an agreement with us. Please read our terms and conditions of booking below.

The price of the accommodation includes the following:
Basic Amenities: Electricity, linen, cleaning, hot/cold running water, Cable TV, Car Parking, Wi-Fi Access, Access to Excite Adventure Park.
Additional Amenities: Such amenities will be mentioned as Inclusions in your booking voucher, these may include: Discount Vouchers for Shopping, Bon-Fire Provisions, etc.

Services not mentioned in your inclusions are chargeable at Check-Out : Such as Room Service, Mini-Bar, Snacks, Laundry, Telephone Calls, etc.

Sorry, we do not allow pets at this property.

Acceptance of Children
We welcome children of all ages.
Children above the age of 10 will be charged at 25% of Package amount.
If sharing bed, Children below five years are not charged, Children between five years to ten years shall be charged at 15% of package

Cancellation and Insurance
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.
Cancellation is not allowed on confirmed booking, no refund shall be provided for the same.

Your accommodation will be available to you from 12 Noon on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms.
Early Check-In is subject to availability and is chargeable.
If there is a balance amount remaining on your basic booking fair, it must be paid at the time of Check-In.
No-Show or Early-Check out does not validate any form of refund.

Please be ready to leave the accommodation by 12 Noon on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.
Late Check-Out is subject to availability and is chargeable.
No credit in terms of adjustment would be given for non-utilization of facilities/services or meals.

Charges during Stay
Extra Pax will be charged at 25% of Package amount.
Cooking, Washing of Clothes, Ironing of clothes is strictly prohibited. Adequate provision for services will be provided.

Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.